You have the Sollis Clarity software installed at your site, and you want to know that someone is on hand to support you if you encounter any problems. You also want to know how to get the best out of the software to help you in your job. Whether you have a new system or have been a Sollis customer for years, we aim to provide the highest level of customer service.
The Support Team
We are a group of enthusiastic NHS specialists, most of whom are ex-NHS employees. We are domain experts in the National Tariff (previously PbR), commissioning and the NHS, and we’re technical experts in data analysis. Of course, we have technical expertise in Sollis Clarity Health Analytics, and we’re also accredited in the use of the Johns Hopkins Adjusted Clinical Groups® (ACG®) System used by Clarity.
We’re Here to Help
We provide a comprehensive support service to our customers. Yes, we fix problems, but we do much more than that. We want to provide you with the reassurance you need to use the software to its very best. Our Support team is fully trained to support Sollis Clarity from the front-end to the data warehouse to the infrastructure.
Whether you email the helpdesk, or ring up to speak to one of our friendly experts, you will always know who is dealing with your issue. We will track your support call on our helpdesk system and will ensure that all communications are updated in this central place.
We deal with all kinds of queries on a day to day basis, including:
- Problems in SUS/SUS+ data extracts
- Reconciliation of activity and finance
- Data extraction and analysis
- Advice about the National Tariff
- Primary care data loading and processing
NHS Digital publishes new guidelines for the National Tariff every year and we pride ourselves on getting up to speed on the changes very quickly. We interpret the guidance to update Clarity’s costing functions, and advise customers on how new guidance impacts their costing models.
The Support Process
When you phone or email us, you are assigned a support call ticket with a unique reference number, which you can use to track progress. We may need to ask you some questions and then investigate the issue further, but once we’ve determined a resolution, we’ll let you know immediately by phone or email.
We are not just about providing you with technical support. In addition to all of the above, we can also provide consultancy services, helping you to gain insights from primary and secondary care data to give you the evidence base you need to transform services, provide better outcomes and drive down costs.